Fuel & Performance Help Contents:
- BCAN Summary Report (By Driver)
- BCAN Summary Report (By Vehicle)
- AdBlue Level Report
- AdBlue Level Graph
- Track Smart Pro Current Risk
- Track Smart Pro Journey Score
- Track Smart Pro League Table
- Track Smart Pro Total Mark History
- Track Smart Pro Total Mark History Fleet Average
- Track Smart Pro Harsh Driving Behaviour Time
- Driver Performance Summary Report
- Asset Non-Utilisation
- Journey Report with CAN Data (BCAN)
- Co2 Usage CAF Report
- Driver League Table
- Driver Score Card
- Fuel Level Report / Graph
- Journey Report with Driver Behaviour (OBD Devices Only)
- Journey Report with MPG (OBD Devices Only)
- Vehicle League Table
- Vehicle Score Card
Other Help Categories
Contacting Support
From time to time you may need to contact our support team to investigate any issues, book in service calls or De & Re's, or if you have our Camera Smart Pro service request to download some incident footage.
To ensure your request is dealt with as efficiently as possible please provide as much information as possible, a list of the information required based on request type is below:
-
General Support
- Vehicle registration/s
- Incident description
- Example/s how the fault can be reproduced or examples of when and/or how you have experienced this issue
- Attachments Any screenshots/attachments relevant to the incident
-
De-install & Re-install
- Works Required de-install/re-install/de & re, what hardware is to be de-installed/re-installed
- Current Vehicle Registration
- New Vehicle Registration
- New Vehicle Make/Model/Year (this is important for any CAN-Bus products that are to be installed to ensure compatibility)
- Vehicle Availability (days of weeks/time for both vehicles)
- Kit Location if the hardware has already been installed
-
Camera Footage Request
- Vehicle Registration (Please provide your vehicle registration, and the registration/vehicle make/model/colour of any other vehicles involved)
- Date & Time of Incident (maximum of 5 minute window, if over this then you will need to download via the portal yourself, or use a USB to export the footage from the DVR locally)
- Location of incident (nearest road or junction if exact location unknown)
- Events of the incident (what happened, which camera channel FF/Offside/Nearside/Rear, did the vehicle stop and any other relevant information)
-
Service Call
- Vehicle Registration
- Vehicle Location
- Vehicle Availability (days of weeks, time windows)
- Service Work Required (repair of unit, replacement camera etc.)
- Site Contact Name/Phone/Email
- Purchase Order Number To cover hardware, labour or cancellation costs incurred (this is also required for warranty work to cover any labour costs or in the event of a cancellation within 48 hrs of the scheduled service call time)
You can raise a support ticket by the following methods:
- Submit a ticket via the online form (link in the top right corner or click here)
- Email fleetsupport@motia.com
- Call 02894 485 422 or ROI Customers +353 1522 2389
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